Lokaci  barber
Bridal Makeup
Groom Makeup
Student Offers
Gift  Vouchers
Trending Stylist
Users' Testimonial
Recent Orders
Non-order Related
Payment Related
How can I check my booking is done or not?

Go to Profile >> My Bookings >> UPCOMING You can find your recent bookings under the UPCOMING section.

Thanks for your feedback!
Was this helpful ?        
How can I check my booking is accepted or not?
  1. Go to Profile.
  2. Hit the My Bookings tab.
  3. Check the UPCOMING section.
  4. Click on the booking to want to check the current status of.

You'll see the status Accepted if the booking has been accepted or Pending if not accepted yet.

Thanks for your feedback!
Was this helpful ?        
Still need help?   Get Help
How long does it take to Accept/Confirm the booking?

Usually, it takes 5-10 minutes to accept the same day bookings if made during the working hours. But sometimes if the bookings are made during mid-night hours, our salon partners are intended to accept it within the moment if they are available or they accept it sometimes early in the morning. Apart from that, you always get a window which mentions the average time of booking acceptance at that particular salon once you make a booking.

Thanks for your feedback!
Was this helpful ?        
Do I receive notification of booking acceptance?

Yes, we at LOKACI always try to make your life convenient. We do send push notifications on booking acceptance. Also, you receive SMS and E-mail notifications on booking acceptance.

Thanks for your feedback!
Was this helpful ?        
Report An Error

Report any error you face on feedback(at)lokaci.com with the screenshot. We make sure that it is fixed within minimum time.

Thanks for your feedback!
Was this helpful ?        
Technical Errors in Mobile App

Our sole aim is to give you a smooth and errorless experience in terms of using our platforms whether it is our mobile applications or web applications. If you ever face technical errors in the mobile app, please follow the guidelines shown on your mobile screen. We sure you will get rid of such kind of minor issues. However, our super tech team is always working 24x7 on making it best salon booking app, and would love to hear from you on feedback(at)lokaci.com.

Thanks for your feedback!
Was this helpful ?        
Others

Ask anything from us on info@lokaci.com

Thanks for your feedback!
Was this helpful ?        
How do I know my order has been confirmed?

Once your order has been logged and payment authorization has been received,the vendor confirms receipt of the order and begins processing it. You will receive an email containing the details of your order when the vendor receives it and confirms the same. In this mail you will be provided with a unique Order ID (eg. OD01202130213), a listing of the item(s) you have ordered and the you chosen time-slot.

Thanks for your feedback!
Was this helpful ?        
Account Related Queries

How can I deactivate my LOKACI account?

To deactivate your LOKACI account, follow these simple steps
1. Log into your LOKACI account
2. Go to My Account > Settings > Deactivate
3. Enter the password for your account
4. Choose 'Confirm Deactivation'.

Thanks for your feedback!
Was this helpful ?        
Still need help?   Get Help
Where can I see my available Coupon Codes?

At the LOKACI app home page, swipe right in the top menu bar and Tap on the ‘Coupons’ icon. The coupons can also be seen from the checkout page while making a booking.

Thanks for your feedback!
Was this helpful ?        
Still need help?   Get Help
My favorite salon is on LOKACI. Where can I find it?

Write the exact Salon name in the search bar. Tap on ‘Nearby’ on the top menu bar and locate your salon by location.

Thanks for your feedback!
Was this helpful ?        
Still need help?   Get Help
The app is continuously loading.

It might happen when the server is a bit busy wait for some time then try. It is ideal to book your appointment beforehand to avoid such problems.

Thanks for your feedback!
Was this helpful ?        
Still need help?   Get Help
Report An Error

Report any error you face on feedback(at)lokaci.com with the screenshot. We sure that we will curate it within minimum time.

Thanks for your feedback!
Was this helpful ?        
Still need help?   Get Help
Offer / Incentive Related Queries

How do I redeem a voucher code?

Here's how you can redeem your voucher:
1. Visit https://www.lokaci.com/voucher
2. Log in to your LOKACI account
3. Go to 'My Rewards' section
4. Key in the voucher code and click 'Validate'
Please keep the following points in mind while entering the voucher code:
1. Enter the voucher code manually and do not copy-paste it
2. Ensure there are no spaces between characters

Thanks for your feedback!
Was this helpful ?        
Still need help?   Get Help
How LOKACI wallet works?

Primary Balance: Users can use the full available amount from the primary balance.
Secondary Balance: Since it is earned by referring, you can use a certain % of the amount from the secondary balance on each purchase.

Thanks for your feedback!
Was this helpful ?        
Still need help?   Get Help
Adding money to Wallet

Any lokaci user can add money to the Lokaci wallet using multiple modes of payments provided by the payment gateway. These payment modes broadly are: Credit Cards, Debit Cards, Internet Banking, UPI base platforms, Third-Party Wallets like PayTM, Amazon Pay, and other 20+ wallets.

Thanks for your feedback!
Was this helpful ?        
Still need help?   Get Help
Withdrawal of money from wallet.

Withdrawal of money from the LOKACI wallet is not allowed. Once the amount is added to LOKACI wallet, the user can't withdraw money to another bank account however the LOKACI wallet money is transferrable and the user can use it to send to their friends/family, etc, or can use for the future purchase on LOKACI & its partners' platforms.

Thanks for your feedback!
Was this helpful ?        
Still need help?   Get Help
Wallet Limit

Users can add up to 20k INR at a time to Lokaci Wallet. Each transaction is subjected to a limit imposed by the user's bank to be debited.

Thanks for your feedback!
Was this helpful ?        
Still need help?   Get Help
I made a payment but the order was not successful.

If money is not added to your wallet, wait for 5-7 minutes to receive the amount. If it is still not added, you can contact the LOKACI customer support. case of any error, the money is always guaranteed to be added within 24 hours.

Thanks for your feedback!
Was this helpful ?        
Still need help?   Get Help
I cannot use my Secondary Wallet amount.

25% of the total bill can be paid from the Secondary Wallet while the Primary Wallet is completely usable. Your money is always added to Primary Wallet. Money can be added to the Secondary Wallet by referral code.

Thanks for your feedback!
Was this helpful ?        
Still need help?   Get Help
I have not received the due cashback on using a coupon

Once the salon delivers your booking from the app, you will get your cashback.

Thanks for your feedback!
Was this helpful ?        
Still need help?   Get Help
I did not get complete Cashback or Discount as per the applied coupon

There’s a limit to the amount of cashback and discount of each coupon, we recommend you to please read the instructions and messages carefully while applying.

Thanks for your feedback!
Was this helpful ?        
Still need help?   Get Help
Can multiple users book from one account?

One can be booked once at a time but can be booked again at a different time. Ideally, one account is for a single user only with only one account allowed per device.

Thanks for your feedback!
Was this helpful ?        
Still need help?   Get Help
Have a generic Question?

Submit